FAQ

1.     Can I exchange or return the product I received? 
At SamuraiPrinting.com our goal is to always provide you with the highest quality and service, if you feel this was not provided or are not happy with your purchases, please return the item to us and we will gladly refund your money. However, return fees will be deducted from initial purchased. Out of stock products sales will be final unless deemed faulty. Custom made order will not be refunded or accepted if not faulty.

2.    How can I be sure about sizes?
Please see our sizes guide for general information. Also, you can also email us for more information info@samuraiprinting.com

3.    Is it safe to use personal information on our website?
Our company take pride to secured payment. We DO NOT store credit cards or address. We are a USA business with consumers standards and security 

4.    Is there a physical store? 
No, we currently only sell online stores.

5.    I have received the funds issues to me but I do not see it on the bank? 
All funds should be your bank statement within 5-10 working days. (Please note that refund times are dictated by the card issuers and are outside of our control). 

6.    Do I need to pay for postage on a return?
No, if faulty. We will provide a return label after confirmed by our team. Any refund will be issue after we receive the item

7.    I have received a faulty item, what do I do? 
If your product arrived faulty, ripped, stained or damage in any way. Please contact us info@samuraiprinting.com with invoice number and our team will reach out back to you. Please be aware it is at the discretion of the company to deem an item faulty.